LovingSnouts Return Policy

 

1. Overview

   At LovingSnouts, customer satisfaction is our priority. However, due to the nature of our business model, we have established strict return policies to ensure fairness and compliance with UK consumer laws.

 

 

       2. Eligibility for Returns

 

We accept returns only under the following conditions:

• • The item arrived damaged or defective.

  • The wrong item was received.

  • The product is significantly different from the description on our website.

Returns for reasons such as change of mind, incorrect size selection, or personal preference are not accepted.

 

3. Return Process

To initiate a return, customers must:

• • Contact our support team at support@lovingsnouts.com within 7 days of delivery.

  • Provide clear photographic evidence of the issue.

  • Await confirmation and return instructions from our team.

Unauthorised returns or returns made outside of the 7-day window will not be accepted.

4. Return Shipping

• • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product).

  • We strongly advise using a tracked shipping method to ensure safe return delivery.

  • We are not liable for lost or damaged return shipments.

 

5. Refunds & Replacements

• • Approved returns will be eligible for either a replacement or a refund.

  • Refunds will be processed to the original payment method within 10 business days of receiving the returned item.

  • Shipping fees are non-refundable.

 

6. Exceptions & Non-Returnable Items

The following items cannot be returned or refunded:

• • Personalised/customised products.

  • Perishable goods.

  • Items returned in used or unsellable condition.

 

7. Chargebacks & Fraud Prevention

• • We take fraudulent return claims seriously and will investigate all disputes thoroughly.

  • Unwarranted chargebacks will be contested with supporting evidence to prevent abuse of our policies.

8. Changes to this Policy

LovingSnouts reserves the right to update this return policy at any time. Customers are encouraged to review it periodically.

For any queries, please contact our customer service team at support@lovingsnouts.com.